Return Policy

Mar 19, 2026

Return & Refund Policy

At kaivalkids.com, we want you and your little ones to love every product you purchase from us. If you are not fully satisfied with your order, we are here to help with an easy return and refund process.

1. Return Eligibility

  • Products can be returned within 7 days of delivery.

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, packaging, and invoice must be included.

  • Returns will not be accepted if the product is damaged, used, or missing tags.

2. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear or hygiene products

  • Customized or personalized items

  • Products purchased during clearance or sale (unless defective)

3. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or refund after verification.

4. Return Process

To request a return:

  1. Contact our customer support with your Order ID and reason for return.

  2. Our team will review your request.

  3. Once approved, we will arrange a reverse pickup or provide return instructions.

5. Refund Policy

  • After receiving the returned item, it will go through a quality inspection.

  • If approved, the refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method or store credit, depending on the payment mode.

6. Exchange Policy

  • Exchanges are available for size or product replacement, subject to availability.

  • If the requested size is unavailable, you may choose another product or request a refund.

7. Shipping Charges

  • Original shipping charges are non-refundable.

  • Return shipping may apply depending on the reason for return.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: kaivalkids2812@gmail.com
Phone/WhatsApp: +91 6355228748